Updated 22 May 2020
To our valued patients and referrers,
Firstly, we extend our thoughts to you and your families at this difficult time.
Our clinics remain open and we are continuing to see patients in all 8 of our clinic locations. We are modifying our practice as directed by the Government guidelines and we will update this page accordingly should things change.
What measures are we taking to ensure our patients and staff are safe?
Physical and Social Distancing
- Limit of a minimum of 4sqm per person
- Maintaining a record of patient attendance including COVID screening, for the purposes of contact tracing where appropriate
- Carefully managing waiting areas to ensure social distancing
- No unnecessary physical contact.
- Hand sanitiser available in waiting area
- All therapists and patients wash/sanitise their hands before AND after entering the treatment room and during consultation when required
- All surface areas and equipment is cleaned thoroughly with hospital grade disinfectant between patients and regularly throughout the day
- The use of disposable clinic consumables
- Use of medical grade PPE where appropriate
- Promotion of cashless transactions.
Staff Training and Education
- All staff have completed mandatory infection control training and are provided with ongoing training and resources.
- Hand Works continues to comply with relevant existing legislation and regulations, including WorkSafe legislation.
- Plan in place to respond to an exposure or suspected exposure to COVID-19 within Hand Works.
What about patients who are in self-isolation or do not wish to visit our clinics?
For some people the safest place for their health is to isolate in their home and limit their movement in public areas. We offer confidential online consultations via video conferencing or telephone with a therapist. Not all patients are able to be seen remotely for consultation, however, your therapist will be able to discuss the best treatment option available to you.
When should a patient not attend a Hand Works clinic?
- If they are not feeling fit and well for the appointment
- If they have been in contact with someone who is a confirmed case of COVID 19 and have not been tested
- If they have been in contact with someone in current self-isolation
- If they have travelled outside Australia within the past 14 days (implemented 15/3/20)
- If they have travelled interstate within the past 14 days (implemented 24/3/20)
Seeking treatment for your hand injury in a timely manner, is imperative to achieving the best outcome. Our therapists will be able to discuss available treatment options that suit your needs. This will prevent risk of you developing complications such as persistent pain, weakness and stiffness, if your condition is left untreated.
Should you have any questions or concerns, please do not hesitate to call us on 1300 887 798.
Thank you for your continued support and stay well!